Sunday, August 28, 2011

Customer Service - Kohl's

I had another wonderful customer service experience at Kohl's.

I'd bought 2 denim skorts for the summer in my usual size. I wore them once and they stretched so that they were too big. I was disappointed but tried washing them, hoping they'd shrink. But they didn't and they were still too big.

So I thought I'd try to see if I could possibly exchange them, not sure if I could since I'd already washed them. The customer service clerk at Kohl's was wonderful. She took them back as defective and let me exchange them for the next smaller size, which fits beautifully.

I'm not in any way affiliated with Kohl's - just a happy customer


  1. Lucky you, Janet - guess you don't shop in Roseville where I was so rudely treated by the customer "service" department on 10/10/11 at about 7 pm. I'm new here, so maybe I just don't understand that anyone, regardless of how disinterested and inefficient, can get and keep a job at Kohl's.

  2. So tell me, do only complimentary blogs get accepted?

  3. It's always good to hear others' viewpoints. Maybe I've just been lucky that my experiences at Kohl's have been so positive. I do tend to go in the mornings, so maybe that makes a difference.


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